Manage all your company’s incoming requests and processes in one place – with the callicon ticket system app. Forwarding to the right department or person and processing is also done centrally via the app. Every user sees exactly the tickets that are relevant to them. No message is lost and you always have an overview of all requests or processes and their respective status.
FAQ’s
The ticket system app enables support and service requests to be recorded, managed and processed. It supports ticket categorization, prioritization, status tracking, automatic notifications and an integrated communication history.
Yes, the app offers standardized interfaces and can be seamlessly integrated into existing ERP systems. This allows support processes to be efficiently integrated into the existing IT landscape.
Yes, the ticket system app is optimized for mobile devices and can be used on smartphones and tablets. This means tickets can be managed at any time and from anywhere.
Yes, tickets can be automatically or manually assigned to specific users or teams. User roles and authorizations can also be individually adapted to ensure efficient processing.
Yes, the app is flexibly configurable and can be adapted to specific requirements – from individual ticket fields and workflows to integration into existing systems.
